Refund Policy

Last Updated: February 16, 2026

1. 3-Day Money-Back Guarantee

At imrHosting, we pride ourselves on the quality of our services. We offer a conditional 3-Day Money-Back Guarantee on all new Web Hosting and Reseller Hosting orders.

Important Condition: Refunds will ONLY be issued if your hosting service fails to activate or remains inactive within the first 3 days of your initial signup. If your service has been successfully activated and you have utilized it, no refund will be provided.

2. Eligibility for Refund

To be eligible for a refund under our guarantee:

  • The refund request must be submitted within 72 hours (3 days) of the initial account activation failure.
  • This applies only to the first-time purchase of a hosting service. Renewals and upgrades are not eligible.
  • The account must not have violated our Terms of Service (e.g., spamming, phishing, or illegal activities).

3. Non-Refundable Items

Please note that certain products and services are non-refundable due to their nature and third-party costs:

  • Active Hosting Services: Any web hosting or reseller hosting service that has been successfully activated and is functional. Refunds are only provided if the service fails to activate within 3 days.
  • Domain Names: Once a domain is registered, it cannot be canceled or refunded. You retain ownership of the domain for the registration period.
  • Software Licenses: Costs for cPanel, CloudLinux, Softaculous, or other paid add-on licenses.
  • Setup Fees: Any dedicated setup fees or migration fees paid.
  • VPS & Dedicated Servers: These services are not covered under the 3-day money-back guarantee unless explicitly stated otherwise during the offer.

4. Cancellation Process

To request a refund and cancel your service:

  • Log in to your Client Area.
  • Open a Support Ticket with the Billing Department with the subject "Cancellation Request".
  • Briefly explain the reason for cancellation (optional, but helps us improve).
  • Once approved, the refund will be processed to your original payment method within 5-10 business days.

5. Payment Methods

Refunds are processed to the original source of payment (e.g., Credit Card, UPI, PayPal). If the original payment method does not support refunds (e.g., certain bank transfers), the amount will be added as credit to your imrHosting client account for future use.

6. Changes to Policy

imrHosting reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to the website. Continued use of the services after any such changes constitutes your acceptance of the new refund policy.

7. Contact Us

If you have questions regarding our refund policy, please contact our billing team at support@imrHosting.in.